Adereso AI - Enterprise conversational AI with WhatsApp integration

What is Adereso AI

If your team manages customer conversations across WhatsApp, Instagram, Facebook Messenger, Email, and your website—you already know the pain. Messages scattered across platforms, slow response times, rising客服 costs, and the constant worry about WhatsApp compliance risks. These challenges aren't just inconvenient; they're directly impacting your bottom line and customer satisfaction.

Adereso AI is an enterprise-grade customer experience (CX) conversational AI platform designed specifically for mid-to-large businesses in Latin America. More than 150 companies—including industry giants like Walmart Chile, Falabella, BCI, and IKEA—trust Adereso to transform how they engage with customers.

What makes Adereso different from DIY chatbot builders? Instead of leaving you to figure it out alone, Adereso provides end-to-end implementation support. Their team works alongside yours from strategy definition to go-live and beyond. You get a dedicated partner, not just a software license.

Adereso combines four powerful capabilities into one unified platform: omnichannel统一管理 so you see every customer conversation in a single inbox, AI automation that handles repetitive questions instantly, human-assisted hybrid mode where complex issues seamlessly route to your team, and official WhatsApp compliance through their direct partnership as a WhatsApp Business Solution Provider (BSP).

The results speak for themselves: Adereso customers achieve 5X return on investment, with some saving over $1 million annually and seeing 21% sales growth within 30 days. All of this runs on enterprise-grade security backed by ISO 27001 certification.

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Adereso AI's Core Features

Adereso isn't a collection of disconnected tools. It's an integrated platform built around how real customer service and sales teams work. Here's what each module does for you:

Adereso Desk — Your Unified Omnichannel Inbox

You can use this to give your team a complete view of every customer conversation, regardless of where it started. Whether a customer messages you on WhatsApp, Instagram, Facebook Messenger, Twitter, LinkedIn, webchat, or email, it all lands in one unified inbox. The hybrid AI + human model means your AI handles routine questions instantly while your team focuses on complex cases. Smart ticket routing automatically assigns conversations based on availability and expertise. Real-time dashboards show your team's performance at a glance. Customers experience 75% faster response times.

Adereso Studio — Build AI Agents Without Code

You can use this to create custom AI客服代理 tailored to your business—no technical team required. The GenAI Copilot guides you through the setup process, helping you train the AI on your knowledge base. Visual workflow configuration lets you map out conversation flows, handling everything from product inquiries to troubleshooting steps.

Adereso VoC — AI-Powered Voice of Customer Analysis

You can use this to understand what your customers really feel. Advanced情感识别 algorithms analyze every interaction, identifying sentiment trends, detecting dissatisfaction early, and surfacing insights that help you improve your service strategy.

Adereso Experience — Automated Satisfaction Surveys

You can use this to systematically collect customer feedback after interactions. The system automatically triggers NPS and CSAT surveys across channels, giving you actionable data to continuously improve the customer experience.

Adereso Engage — WhatsApp Marketing at Scale

You can use this to run professional WhatsApp marketing campaigns that convert. Send promotional messages, product updates, and re-engagement campaigns at scale with full automation. Track open rates, click-throughs, and ROI directly in the platform.

Adereso GPT — Your Private Enterprise AI Assistant

You can use this to build an AI assistant powered by your own data. Connect your internal knowledge bases, train the AI on company-specific information, and deploy a secure, private GPT for internal use—completely isolated from external data.

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Who Uses Adereso AI

Adereso serves businesses across retail, finance, utilities, automotive, and telecommunications. Here's how different teams are putting the platform to work:

Scenario 1:客服 Automation

Your challenge: Your support team drowns in repetitive questions—order status, return policies, basic troubleshooting. Response times creep up, customer frustration grows, and your team burns out on monotonous work.

How Adereso helps: AI agents handle up to 98% of common questions automatically. Complex issues route to human agents with full context. Chilquinta, a utilities company, implemented this and saved $1.1 million annually while improving response quality.

Scenario 2: Sales Lead Conversion

Your challenge: Potential customers ask questions, show interest, but never complete a purchase. Your sales team can't follow up instantly, and leads slip away.

How Adereso helps: AI sales agents engage immediately, answer product questions, recommend items based on customer needs, and send payment links directly—creating a complete sales闭环 without adding headcount. Customers see 21% sales growth within 30 days using this approach.

Scenario 3: WhatsApp Marketing at Scale

Your challenge: You want to run WhatsApp campaigns—promotions, new product launches, cart abandonment reminders—but manual sending is slow, tracking is impossible, and you're worried about WhatsApp's rules.

How Adereso helps: Adereso Engage automates the entire process with compliant批量 messaging, campaign management, and clear ROI tracking. Businesses achieve 5X return on investment with full visibility into campaign performance.

Scenario 4: Omnichannel统一管理

Your challenge: Customers reach you on multiple platforms, but your team manages each channel separately. Context gets lost when conversations switch channels, and agents waste time switching between systems.

How Adereso helps: A unified inbox brings every channel into one interface. Walmart Chile scaled from 18,000 to 500,000 monthly tickets without adding headcount—handled entirely through the platform.

Scenario 5: Retail Customer Experience

Your challenge: Retail brings constant post-purchase inquiries—where's my order, how do I return this, when will it arrive. Your team struggles to keep up, especially outside business hours.

How Adereso helps: Automated retail workflows handle returns,订单查询, and shipping updates 24/7. Sodimac reduced average response time to just 20 seconds.

Scenario 6: Financial Services Compliance

Your challenge: Financial institutions face strict regulations around customer communication. WhatsApp offers the reach customers want, but compliance is non-negotiable. Regular business WhatsApp doesn't meet audit requirements.

How Adereso helps: As an official WhatsApp BSP, Adereso provides the compliant API channel that satisfies regulatory requirements and passes security audits. Multiple banks and financial services companies operate with full compliance peace of mind.

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Adereso AI's Pricing Plans

Adereso offers three clear pricing tiers, each designed for different business stages and needs. All plans include unlimited agent seats—the platform charges by conversation volume, not by user count, so your entire team can access the system without incremental costs.

Plan Comparison

Which Plan Is Right for You?

We recommend Growth if you're early in your AI customer service journey. You get full omnichannel capabilities, AI代理 for sales and support, and the dashboard to track performance. The $0 implementation fee and 7-day setup mean you can start seeing results almost immediately. This plan works well for businesses processing 2,000–5,000 conversations monthly.

We recommend Scale if you're ready to expand. Beyond the Growth features, you get automatic购物车回收 to recover abandoned carts, the GenAI Copilot for building custom agents without code, and native integrations with 8+ business systems including Shopify, HubSpot, and Salesforce. Monthly business reviews with your customer success manager ensure you're optimizing for results.

We recommend Enterprise if you need full customization, dedicated strategic support, and advanced analytics. You get everything in Scale plus VoC Analytics for deep customer insights, a dedicated customer success manager, and custom integrations. Pricing is tailored to your specific usage and requirements.

All plans include a 40% discount when you choose annual billing, and there are no hidden fees—what you see is what you get.

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Frequently Asked Questions